Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
It is tempting to think that Supply Chain 4.0 consists primarily in implementing a set of disruptive Industry 4.0 technologies. However, to transform from a traditional to a fully digital and interconnected supply chain requires a new way of strategic supply chain management. There are four key questions to be…